At Pierce Hikes, customer satisfaction is our priority. We take great care in delivering high-quality travel accessories, fishing gear, and luggage. If you are not fully satisfied with your purchase, this Returns & Refund Policy explains your options.
Eligibility for Returns
- Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
- To qualify for a return, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.
- Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.
Return Process
- Contact our support team at [email protected] within 7 days of delivery.
- Provide your order details, proof of purchase, and a description of the issue.
- Our team will review your request and provide instructions for the return if approved.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued in the original payment method, which is Cash on Delivery (COD). Refunds will generally be processed through direct arrangements with you after confirmation.
- Refund amounts will only cover the cost of the product. Shipping fees (if any) are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at [email protected] within 7 days of receiving your product.
Non-Returnable Items
- Gift cards, promotional items, and clearance products cannot be returned or refunded.
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us at:
Email: [email protected]